Administrative Coordinator

February 2019 - Present

Job Summary

• Assist with Human Resource responsibilities taking an active role in new hire process. Perform reference checks, orientation and training, ensure new hire paperwork is completed, provide input on employee reviews, communicate with employees when goals have been met

• Maintain store calendar with employee requests for time off and assisting manager with weekly schedule via Kronos Workforce Central

• Reconcile daily time cards and attestations

• Adhere to all labor laws and associate meal and break period policies

• Daily Cash office functions: Reconcile prior day sales transactions, researching variances. Prepare deposits

• Monitor cashiers' transactions for procedural compliance. Working with associates to review company policies to ensure they understand company policies and procedures

• Perform merchandise protection audits to ensure that company assets are protected

---

Key Carrier

August 2018 - Present

Job Summary

• Elevated extension of the coordinator position, including being Manager on Duty

• Assist store manager in the areas of Merchandising, Operations, Customer Service and Human Resources within a high-volume store location

• Develop creative plans to increase store sales

• Oversee and monitor loss prevention and operational programs

• Ensure every customer has a positive shopping experience

• Train, supervise and develop a large team of hourly Associates

---

Customer Experience Coordinator

October 2017 - February 2019

Job Summary

• Supervised Front End Cashiers and Jewelry Counter

• Ensured operational compliance with company policies

• Supported and grew TJX Reward Credit Card Program

• Trained and mentored associates in Front End Cashier, Customer Loyalty and Customer Experience Training

• Handled customer problems/complaints

• Merchandising of single-queue line

• Consistently achieved TJX Rewards Sales goal of 1 card per 100 transactions (1% or more application penetration rate)

Assistant Store Manager

February 2017 - August 2017

Job Summary

• Chef

• Delivery Driver

• Server

• Helped maintain budget and assist with payroll

• Coach and train new/existing employees

• Marketing/Social Media Manager